Ka-na is a two-layer necklace combining a short and a mid-length chain, both interspersed with tiny real freshwater pearls!
Our online shop is currently set up to recieve payment through Paypal. If you don't have a Paypal account it is very easy to set one up by clicking on 'sign up' in the right hand corner on the site https://www.paypal.com and then entering either your bank account details or credit/debit card details. This method of payment is very secure and straightforward to use.
When you have finished shopping you can view your cart and see a breakdown of costs. You can can click on 'Pay with Paypal' and be taken to a page which gives you postage choices for your chosen destination. After selecting an option you will be re-directed to Paypal where you can log into your account and complete the payment. Here you will indicate the full address that you want us to post to.
You will recieve a confirmation email to the address linked with your paypal account and we will contact you when we have dispatched your order. Please dont hesitate to contact us if you need help with the order process.
While RoyRak makes every effort to update product information regularly, there may be small changes in the colour and appearance of beads due to stock availability. We are committed to buying materials locally which means our designs are sometimes limited by what is in stock. We will update photographs as much as is practical but may not always document very small changes. We will try our best to accomodate customer requests so please don't hesitate to contact us if there is something specific you are looking for.
RoyRak is essentially a social enterprise project and business is run on a not-for-profit basis. We take pride in the acheivements of our staff and train them to operate with as much proffesionalism as possible. However, the nature of working with people in a vulnerable community means that we never know what each day can bring - please be patient with us as we learn and grow together!
We have a choice of shipping options available both domestically and overseas; either the standard service provided by Thailand Post or their EMS Express service. The arrival times we indicate are taken from information provided by Thailand Post and are for guidance only. We endevour to dispatch within two working days. RoyRak will not send orders for one week over Christmas and another over Thai new year in April when all staff are required to take paid holiday. However we'll post a reminder about this
Although International postage costs may seem high, we hope you'll agree that the customer still gets a great deal as this is the first time we have been able to offer our products overseas at Thai prices. Postage is calculated by weight and includes a free giftbag for every item of jewellery as well as the cost of packing materials. The customer is responsible for any import taxes that may be incurred on arrival overseas. For most locations this tax only applies to very large orders.
RoyRak jewellery is quality tested and designed to withstand general wear and tear. We can offer replacement on products that are damaged in transit (on receipt of photographic evidence). We can also offer replacements on breakages that happen within 6 weeks of delivery. The customer is asked to practice discretion in discerning whether the breakage happened within the category of 'general wear and tear'.
Finally, we are hugely thankful to our customers all around the world whose purchases make a direct difference to families here in Khlong Toey Slum. Thankyou for buying ethically and being interested in the faces behind the prodfucts!